We accept refunds and exchanges under certain conditions.If you meet the following criteria, we are happy to refund the cost of the items purchased (shipping charges are nonrefundable)!
Our policy lasts 365 days. If 365 days have gone by since your item was shipped, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require an invoice or proof of purchase. If Customs returns an item to us, Asiatic Aromas will issue you a full refund for the price of the items in your order.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, has obvious signs of use, is damaged or missing parts for reasons not due to our error.
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